It is our policy to handle only the very best quality in all merchandise. However, If you are not completely satisfied, you may return any merchandise for a refund. See below for necessary steps to be taken to insure your refund.
- General Returns/Refunds: Except for the extenuating circumstances described below, we provide a one-month, no questions asked return policy. Simply email us to arrange a return/refund.
- Sugar Smoking Pipe Returns/Refunds: an Sugar Smoking pipe may be returned for any reason within one month of purchase, provided it hasn’t been smoked. Sugar Smoking Pipes are warrantied by us, for one year to be free of defects. If you experience any defects during this time period, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion. We do not warranty Sugar Smoking Pipes against excess wear and tear, such as breakage or cracking from dropping the Sugar Smoking Pipe, etc. Every piece of Sugar Smoking Pipe will be carefully and strictly assembled and checked by inventor, we really wish you will like our Sugar Smoking Pipe from deep heart.
- Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
- Freight Damage: If damage happens to your items in shipping to you, please refuse your order, indicate “damaged” on delivery receipt and email us immediately, so we can start working on replacing your order. We will take all steps necessary to insure that you have your replacement product as soon as possible.
- International Returns Marked “Refused” or “Unclaimed”: If you refuse to pay your local duty or tax, and the carrier bills sugarsmoking.com for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked “Refused” or “Unclaimed.” We reserve the right to charge a 50% restocking and shipping fee for any international order that is returned to us because it was refused or unclaimed.
We reserve the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or the package is refused by customs. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for return to be outside of the normal course of business.
Please send back your return items like so:
1-23P, JiaLunTai, JiaXin City Plaza,
Daliang, Shunde, Foshan, 528300,
Guangdong, China